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FAQ2018-10-29T06:28:10+00:00
WHY IS MY PROGRAM OR ORGANIZION USING POPPED UP?2018-10-29T08:11:22+00:00

Your organization has chosen to partner with popped up in order to provide you with the opportunity to have access to a wide variety of their branded items. Each item on their shop was selected and approved by the management team.

HOW DO I PLACE AN ORDER?2018-10-29T08:13:40+00:00

Go ahead and browse all of the items available on your shop. Make your purchase and decide if you would like your item to be shipped to your gym for free pick up or if you would like to pay for shipping and have your items delivered directly to your home.

IS YOUR BIRTHDAY COMING UP, SPECIAL OCCASION, HOLIDAY GIFT GIVING SEASON?2018-10-29T08:17:34+00:00

Feel free to use find an item you’d love as a gift and share it by using our social media shares through popped up!
Share your shop link with family and friends and let them know what items you would love!

SHIPPING2018-10-29T08:23:32+00:00

Customers have two options for

shipping option 1
ship items directly to your gym or organization for free.
Your program will distribute the items at your location

shipping option 2
customers can select the option to pay for shipping and have their order shipped directly to their home.

** option 2 will launch mid november

DO WE ACCEPT RETURNS?2018-10-29T08:35:03+00:00

We have a very stringent quality control department that approves every stage of the custom design process. Your products creation will be inspected rigorously from approving the image quality and layout to the final packaging. We can assure you that you will only be shipped product that you will love. Do the all of our products being customized we do not accept returns.

HOW DO I CONTACT YOUR CUSTOMER SERVICE DEPARTMENT?2018-10-29T08:38:15+00:00

The quickest way to receive a response to your inquiry is to email us at customerservice@poppedup.ca one of our customer service representatives will get back to you within 2 days.

WHAT IS POPPED UP?2018-10-29T06:19:35+00:00

Popped up is a complete ecommerce solution that offers our partners the opportunity to have an online shop without having to investment of thousands of dollars and countless hours of their time setting up their shop, managing the orders, inventory, fulfillment, and distribution.

In general, our partners offer 10-20 items for approx. 2 weeks and then close their shop to allow for order fulfillment and shipping. Shop owners can select time period they would like their shop to remain open. The most effective way to operate your pop up shop is to post a variety of designs for a limited time that won’t be offered again. The set up for their next pop up shop also begins at this time. We provide you with new item designs and suggestions that have not been offered in your past shops. This process allows you to have themed shops based on the events, holidays, competitions and any of your program needs during that time frame.

IS THERE A FEE FOR MY POP UP SHOP?2018-10-29T12:57:55+00:00

Yes, there’s a nominal fee. If you would like the fee structure, please email sales@poppedup.ca

The fee includes:

  • New product designs mock ups for each shop cycle
  • Set up, maintenance and updating of your shop
  • Sales reports for shop owners
  • Customer service and support for your members
HOW TO USE YOUR POP UP SHOP?2018-10-29T06:38:31+00:00

Your pop up shop can be used to offer a “deal of the day” or remain open for 2 weeks to 1 month, it’s completely up to you!

HOW MUCH TIME TO I NEED TO INVEST TO RUN MY POP UP SHOP?2018-10-29T12:59:08+00:00

The process is effortless for you!

Your responsibility as a shop owner:

  • Select and approve your own products and designs.
  • Share the link to your pop up shop with your members or organization.

Our responsibility as your shop administer:

  • Set up your online branded shop with your custom banners, custom product designs, size charts, pricing and product details.
  • Provide you with the link to share with your members or a link to embed into your current website.
  • Take care of your orders fulfillment, production, shipping and customer service.
THE BENEFITS FOR SHOP OWNERS2018-10-29T06:55:00+00:00

Popped up shops are the perfect solution for every sports organization, school, or any business who is interested in selling custom apparel online.

Individuals or any team with a supportive audience looking to raise funds for a fund-raising initiative can also utilize a pop up shop to help meet their goals!

THE BENEFITS FOR YOUR MEMBERS/BUYERS2018-10-29T07:01:40+00:00

Let’s face it, your members love wearing their team or program branded apparel and accessories!! Whether their travelling to competitions, going to school or just hanging out, nothing is comfier than wearing a team branded hoodie!

Your pop up shop can now be shared with friends and family who are always wondering what to buy someone who has everything! Gift giving becomes a whole lot easier!

THE SALES PROCESS FOR SHOP OWNERS2018-10-29T07:04:24+00:00

Shop owners will love this part! We have made the process completely transparent. Each shop owner will receive an automated email each time a sale is generated on their shop. Payment is split at the time of transaction and deposited directly into the shop owner’s account.

The process for your customers

Customers can feel comfortable and confident knowing that the their payment will be collected via paypal.

THE PROCESS FOR SHOP USERS2018-10-22T09:20:02+00:00

Shop users can feel comfortable and confident knowing that the their payment will be collected online via the secure transaction platform PayPal

SHIPPING & DISTRIBUTION2018-10-29T07:12:14+00:00

Shop owners will have two options for shipping and distribution which will be set up during the shop set up process.

Shipping Option 1 –

  • We receive and fulfill all of your online orders, then we ship all of your program orders to your location.
  • The shop owner will handle the distribution of the orders to their members/buyers.

Shipping Option 2

  • Buyers can select the option to pay for shipping and have their order shipped directly to their home.

** Option 2 will launch Mid November

CUSTOMER SERVICE2018-10-29T07:30:55+00:00

Our popped up team will be happy to handle any customer service inquiries related to your shop. Your members/buyers can email customerservice@poppedup.ca and one of our representatives will respond to their inquiry within 2 business days.

DO WE ACCEPT RETURNS?2018-10-29T07:18:04+00:00

We have a very strict quality control department that approves every stage of the custom design process. We can insure that you will only be shipped products that meet the highest quality standards. Do the all of our products being customized we do not accept returns.

HOW DO I CONTACT YOUR CUSTOMER SERVICE DEPARTMENT?2018-10-29T07:44:59+00:00

The quickest way to receive a response to your inquiry is to email us at customerservice@poppedup.ca one of our customer service representatives will get back to you within 2 business days.

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